Frequently Asked Questions – HopGo Windsor Shuttle

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- What services does HopGo offer?

HopGo provides private transportation between Windsor, Detroit, Toronto, and major airports including DTW and YYZ. We also offer local rides and custom trips.

 

- Which areas do you serve?

We serve Windsor, London, Chatham, Sarnia, Leamington, Amherstburg, Essex, Tilbury, Toronto, and Detroit area destinations.

 

- Do you provide airport transportation?

Yes! We offer reliable airport transportation to:

• Detroit Metropolitan Airport (DTW)

• Toronto Pearson Airport (YYZ)

• Windsor Airport (YQG)

• London International Airport (YXU)  

 

- Is the ride private or shared?

 HopGo rides are private, giving you direct and comfortable transportation without unnecessary stops.

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- How do I book a ride?

You can book through:

• Website booking form

• WhatsApp

• Phone call

 

- Do you track flights?

Yes. We monitor flight arrivals and delays to adjust pickup times when needed.

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- Where will I meet the driver at the airport?

Your driver will text you after landing with:

• Pickup instructions

• Door number

• Vehicle details

 

- How early should I book?

We recommend booking as early as possible to secure availability, especially for airport trips and weekends.  

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-Do you require a deposit?

Yes, a deposit may be required to confirm your reservation.

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- What payment methods do you accept?

We accept:

• Cash

• Credit card

• E-transfer (if applicable)

 

- Can I cancel or change my booking?

Yes. Contact us as soon as possible for changes or cancellations.

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- Do you help with luggage?

Absolutely. Drivers assist with luggage loading and unloading.

 

- Are your services available 24/7?

Yes, HopGo operates 24/7 by reservation.

 

- Do you offer cross-border rides?

Yes. We provide Windsor ↔ Detroit transportation and experienced cross-border service.  

 

- Do you have NEXUS?
Yes. HopGo has NEXUS access for eligible cross-border trips, helping provide faster and more efficient transportation between Windsor and Detroit.

 

- Can I request a custom trip?

Yes! We offer custom rides for:

• Business trips

• Events

• Family travel

• Long-distance transportation

 

- What type of vehicles do you use?

We use clean, comfortable, and spacious vehicles suitable for airport and long-distance travel.

 

- How can I contact HopGo?

Website:  HopGo.ca

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E-mail: info@hopgo.ca

Phone: +1 (226) 506-9241
WhatsApp available.